Vigilus is Insightful, Real-time Contact Center Monitoring.
Kick up the game with the only monitoring solution built for Cisco Contact Centers.
Learn more about Vigilus' intuitive and innovative capabilities.
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A legacy of smart & effective problem solving
Vigilus was designed and built based on years of experience identifying, troubleshooting, and successfully resolving Contact Center issues.
The go-to place to start troubleshooting
Vigilus provides an elastic search to quickly and easily dig into logs, including CVP activity logs, across multiple devices - and see them all in a single screen. Search for a customer's ANI and locate every relevant CCE log and IVR logs instantaneously.
24/7 state-of-the-art IVR monitoring
Vigilus guarantees your IVR is functioning 24/7 to stay on top of updates, upgrades, and maintenance. Using state-of-the-art automatic speech recognition, Vigilus constantly calls your IVR to ensure both prompting and back end systems are functioning.
A dashboard that changes the game
Imagine a well-designed, fully-responsive, mobile-friendly, easy-to-read, beautiful dashboard. That's Vigilus.
Benefits
Real-Time Status
Experience Cisco Contact Center components, network connectivity, system performance, and active calls - all in real-time.
Integration
Catch every possible error or opportunity with integration to your favorite CRM/TMS like the ServiceNow Platform or Zendesk.
Intuition
Identify problems before your customers do.
Automation
Create tickets automatically to provide your engineering team with troubleshooting steps.
Future Focused
Extend or integrate with any API easily, so you're ready, instantly for what's ahead.
Support
Experience Cloverhound's well-recognized customer service and support.
Empower your business with Vigilus
Schedule a demo and learn more about Vigilus and how it can work for you.
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