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Streamline Patient Care
In The Contact Center

Cloverhound Patient Experience

Comprehensive Patient Dashboard

View all patient information in one configurable dashboard compatible with both Epic and Cerner systems.

  • Complete patient profile with medical history
  • Customizable views for different roles
  • Real-time updates and notifications
Comprehensive Patient Dashboard

Admin Dashboard

Easily manage organization settings and user access.

  • User management for adding/removing staff
  • Role-based permissions for secure access
  • Customizable dashboard settings for your organization
Admin Settings Dashboard

Your AI Assistant

Seamlessly pop out the patient dashboard when a call is picked up by an agent.

  • Screen pop functionality for instant context
  • Instant access to patient information during calls
  • Configurable triggers for different scenarios
AI Assistant Patient Dashboard

Practitioner Directory

Find practitioners based on location or name search.

  • Location-based search for nearby practitioners
  • Name substring search for quick lookup
  • Detailed practitioner profiles with specialties and availability

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Practitioner Directory

Powerful Integrations

Our healthcare dashboard integrates seamlessly with your existing systems and tools, providing a unified experience for your staff and patients.

Your AI Assistant

Seamless integration with an AI assistant for advanced chat and voice interactions. Provides automatic screen pop functionality when calls are received.

  • • Automatic screen pop
  • • Voice and chat integration
  • • Natural language processing

Epic & Cerner Integration

Seamlessly integrate with both Epic and Cerner EHR systems to access and display patient data in real-time. Extends functionality with our practitioner directory.

  • • Compatible with Epic and Cerner
  • • Practitioner directory extension
  • • Secure data exchange

Stripe Billing

Secure payment processing and billing management with Stripe. Handle patient payments, subscriptions, and invoicing.

  • • Secure payment processing
  • • Subscription management
  • • Detailed payment analytics

Paubox Email

HIPAA-compliant email communication with patients and staff. Send secure emails without requiring passwords or portals.

  • • HIPAA-compliant email
  • • No passwords required for recipients
  • • Secure PHI transmission

Admin Dashboard

Powerful administrative tools for managing users, permissions, and system settings. Easily add or remove staff from your organization.

  • • User management
  • • Role-based permissions
  • • System configuration

API & Custom Integrations

Flexible API and webhook support for custom integrations with your existing systems. Connect with any third-party service.

  • • RESTful API
  • • Webhook support
  • • Custom integration services

HIPAA Compliance & Security

HIPAA Badge

HIPAA

Compliant

SOC 2 Badge

SOC 2

Type II Certified

SSO

SAML / OIDC

HIPAA Compliance

  • PHI Protection: Secure handling of all Protected Health Information
  • BAA Available: Business Associate Agreement for covered entities
  • Audit Trails: Complete logging of all PHI access and modifications
  • Secure Communications: HIPAA-compliant email via Paubox integration

Data Security

  • Encryption: AES-256 encryption for all data at rest and in transit
  • Access Controls: Role-based access with MFA enforcement
  • Secure Infrastructure: Cloud hosting with SOC 2 compliance
  • Regular Audits: Continuous security monitoring and testing

Trusted by healthcare providers who require the highest standards of security and HIPAA compliance. Our security-first architecture ensures patient data stays protected while providing the visibility and functionality you need.

Ready to transform patient care?

Request a personalized demo of our patient dashboard

COMPATIBLE WITH

EHR Vendors: Epic, Cerner

CCaaS Vendors: Cisco Webex, Amazon, Five9, Genesys