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Advanced Monitoring

The Monitoring module is designed specifically for Cisco Webex Contact Center, leveraging years of team expertise in diagnosing and resolving Contact Center issues. Unlike general monitoring tools that focus on server or OS metrics, this module goes further by capturing and interpreting the application's true operational state, providing a more accurate view of system performance.

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Monitoring Module interface

Deeper Insights, Smarter Troubleshooting

Call Flow Tester

24/7 IVR monitoring with automated testing capabilities:

  • • Scheduled calls to the IVR to ensure the right prompting is being played
  • • Automatic speech recognition support
  • • Scheduled calls to ensure back-end systems are functioning as expected
Flow Tracing

Flow Tracing

Step-by-step visibility into every customer interaction:

  • • Captures detailed logs of each caller's journey through the IVR flow
  • • Records timestamps, caller inputs, system responses, and decision points
  • • Enables rapid search and filtering of call records

Webex Integration

Cloud-native solution fully integrated with WxCC:

  • • Cloud-native solution integrated to WxCC
  • • Directly access WxCC Flow Designer to troubleshoot flows
  • • SSO with Webex accounts

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