Empower Your Contact Center with Smart, Efficient Campaign Management
The Campaign Manager integrates with Webex Contact Center to streamline outbound operations, designed for supervisors to simplify creation, record management, and monitoring.
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Optimize Your Outbound Campaigns with Cloverhound Cloud
The Campaign Manager is a smart solution for modern contact centers seeking efficiency and results improvement.
Effortless Campaign Setup
- • Create campaigns with minimal clicks
- • Upload records via spreadsheets or manual entry
- • Supports multiple numbers per record for enhanced reach
Flexible Campaign Configuration
- • Choose progressive or predictive dialing with IVR support
- • Customize caller ID, attempt limits, retry intervals, and more
- • Fine-tune campaign aggressiveness for optimal results
Seamless Webex Integration
- • Efficient record management for thousands of contacts
- • Fully integrated with Webex Contact Center
- • Enhance agent interface with Campaign widgets
- • View agent stats and reports in Analyzer
Comprehensive Reporting
- • Gain insights into campaign performance
- • Make data-driven decisions for optimization
- • Track key metrics for continuous improvement
Cloud Managed
- • Access campaigns anywhere using Webex credentials
- • Real-time monitoring and management
- • No additional hardware or complex setup
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